Engage your clients with efficient messaging and secure document management

Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?

And you, how do you deal with re-creating customer trust and ultimately improving engagement?

equensWorldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 10-years history, the security of +15 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.

Modular, flexible and highly customizable, our solution can be deployed in a couple of months (SaaS delivery model) and cost-effectively (per-usage price model) into any banking environment.

Enhance your customers’ engagement

  • Trust
    Provide them with a confidential communication channel for secure messaging and document sharing
  • Convenience
    Enable them to easily reach their advisor at any time, on any device and through any channel
  • Customer experience
    Give them more timely, reliable and personalized answers to their requests 
    Related features
  • Customer web and mobile messaging front-end
  • Security and confidentiality of data
  • Project document sharing and validation
  • Self-service

Boost your advisors’ productivity

  • Assistance
    Empower them with an effective toolbox increasing quality and efficiency in their daily work and help them to increase the number of customers’ touchpoints
  • Collaboration
    Reinforce their team spirit, benefit from experts’ advice 
    Related features
  • Intelligent routing
  • Centralized and contextualized customer interactions
  • Knowledge base
  • Automated personalized answers fueled by semantic analysis
  • Internal support requests, internal notes to strengthen teamwork
  • Smart alerting 

Control your costs and improve your activity 

  • Activity monitoring
    Follow the evolution of your team efficiency and compare it to other teams
  • Activity control
    Optimize your team's workload and widely communicate with your customer base
  • Security and confidentiality
    Guarantee a high level of confidentiality and security to your customers

Related features

  • Customized dashboards and reports
  • Marketing and communication campaigns
  • Balancing workload and absence management
  • Tempering and supervision
  • State-of-the art security features (data encryption, secured protocols, European datacenter….)
  • GDPR compliant

Banque & Innovation 2017 Award

Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017. 

They trust us


How to meet the growing expectations of bank customers despite the lack of resources?

This infographic explains how to boost advisors’ efficiency by automating low-stake tasks with AI and focusing human expertise on value-added interactions. 
Download infographic

WL Trusted Interactions

Restore trust with your customers by leveraging your advisors human skills in their customer interactions. 

Discover our client-advisor secure email messaging solution co-created with Banking Institutions.
Download the brochure

Digital Banking | use cases James

Find out how our Digital Banking solutions (including conversational Open Banking, integrated customer experience) can help you to easily engage your customers with tailored insights and personalized tools, without compromising security. Watch the video.


Digital services - related solutions 

WL Conversational platform

Enables the bank to deliver personalized and insightful online banking experiences. Combined with WL Trusted Interactions, it simplifies request prequalification as well as post-treatment of a customer request. 

WL Contact

To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.  

WL Digitization

Provide your customers with a seamless digital experience with our dedicated solutions for Digital Identity, Digital Signature and Digital Documents Preservation. Combined with WL Trusted Interactions, WL Digitization enables a contract subscription 100% online.